Effective Date: January 1, 2026

Weave Education, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy applies to our software platform, services, website, and any interactions you have with us (collectively, the “Platform”).

This Privacy Policy describes:

• The personal data we collect,
• How and why we collect and use it,
• Your rights and choices regarding your data,
• How we protect your information,
• And how you can contact us with questions.

1. Information We Collect

We collect personal data from and about subscribers and their users (“Users”) when they interact with our Platform or website.

A. Information You Provide

We collect personal data when:

• You create an account
• Subscribe to our services
• Contact customer support
• Participate in product demos, feedback surveys, or marketing campaigns

This data may include:

• Name, email address, phone number, institution or employer
• Account login credentials
• Billing and payment details
• Support requests or communications
• Other data provided voluntarily

B. Information We Collect Automatically

When you use the Platform or visit our website, we automatically collect:

• Device information (IP address, browser type, OS)
• Usage data (pages visited, time spent, features used)
• Log and diagnostic data
• Cookies and similar technologies (see Cookies below)

C. Information from Third Parties

We may also receive personal data from:

• Your organization (e.g., an educational institution)
• Publicly available sources
• Third-party service providers

D. Categories of Personal Data We Collect

We have collected the following categories of personal data in the last 12 months:

Category	Examples	Collected
Identifiers	Name, email, account ID, IP address	Yes
Customer Records	Name, phone, job title, billing info	Yes
Network Activity	Usage data, log files, cookies	Yes
Professional Information	Job role, institution affiliation	Yes
Education Information	FERPA-covered student data (for clients)	Yes
Commercial Information	Subscription details, product usage	Yes

We do not collect: biometric data, geolocation, sensory data, or protected classifications.

2. How We Use Your Information

We use your personal data to:

• Provide and operate the Platform
• Create and manage user accounts
• Process payments and billing
• Respond to your support requests
• Monitor platform usage and ensure security
• Improve and personalize features
• Send administrative and optional marketing communications
• Conduct audits, research, benchmarking, and statistical analysis
• Support clients in fulfilling regulatory obligations (e.g., FERPA compliance)

We may use anonymized or aggregated data for internal research, product development, and industry benchmarking. We do not use identifiable student data for machine learning.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users and enable core functionality
• Remember preferences
• Analyze site traffic and usage patterns

These may include:

• Strictly necessary cookies (e.g., session ID)
• Analytics cookies (e.g., Google Analytics)
• Persistent cookies for performance tracking

You can control cookies via your browser settings. Note: disabling cookies may limit Platform functionality.

4. When We Share Your Information

We do not sell your personal data.

We share personal data only as necessary to:

• Operate the Platform (e.g., cloud hosting, analytics, support services)
• Process payments (e.g., Stripe, other processors)
• Comply with legal or regulatory requirements
• Fulfill your requests (e.g., integrations with third-party tools)
• Complete a business transaction (e.g., merger or acquisition)

All service providers are bound by strict confidentiality and data protection obligations.

We may share de-identified or aggregated data that cannot be used to identify any individual.

5. Your Rights and Choices

You have rights regarding your personal data, including the ability to:

• Access and view the data we hold about you
• Correct inaccuracies in your profile
• Request deletion or deactivation of your account
• Download your data in a usable format (data portability)
• Opt out of marketing communications

If your data is provided to us through your institution or accreditor, please direct requests to them. If we collected data from you directly, contact us using the information below.

We will verify identity before fulfilling data requests and may decline requests that conflict with legal obligations or prevent service delivery.

6. Data Retention

We retain personal data as long as necessary to:

• Provide the Platform
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes or enforce our rights

Upon account closure, we delete or de-identify your data within [e.g., 30 days], unless we are required to retain it longer.

7. Data Security

We take reasonable and appropriate measures to protect your information, including:

• Encryption of data in transit and at rest
• Role-based access control
• Secure development practices
• Incident response planning
• Staff training on data protection

While we work hard to secure your data, no method of transmission or storage is 100% secure.

8. International Data Transfers

We may process and store your information in the United States or other countries. When transferring data internationally, we use standard contractual clauses or other lawful mechanisms to safeguard your rights.

If you are an EU or UK resident, you have additional rights under the GDPR or UK GDPR, including the right to object to processing, withdraw consent, and file complaints with your local supervisory authority.

9. State Privacy Law Disclosures (U.S.)

Residents of California, Virginia, Colorado, Connecticut, and Utah may have specific rights under state consumer privacy laws. These include:

• Knowing what data we collect and why
• Requesting access to or deletion of your data
• Receiving a copy of your data in a portable format
• Knowing what third parties we’ve shared data with in the past 12 months
• Designating an authorized agent to submit requests

We do not sell your personal data. Please contact your institution or us directly to submit a rights request.

10. Children’s Privacy

Our Platform is not intended for children under 13 (or under 16 in some jurisdictions). We do not knowingly collect personal data from children without appropriate consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be announced via the Platform or email. Continued use after changes indicates acceptance.

Last updated: August 1, 2025

12. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact us:

Weave Education, LLC.
Attn: Privacy Manager
6166 N. Scottsdale Road, C-4003, Scottsdale, AZ 852553

Email: help@weaveeducation.com